In this episode, we delve into the expanding role of robots in the hospitality industry, exploring applications like self-check-in kiosks, AI concierge services, and automated room service. Drawing on a literature review, we discuss how these advancements are not only transforming guest experiences but also raising questions about the balance between convenience and human connection. As robot technology continues to evolve, we consider the potential shift in customer expectations and what this means for the future of hospitality.

This podcast is based on the following article:

Akiskali, T., Kitapci, O., & Ozturkcan, S. (2022). Service robots in the hospitality industry: A state-of-the-art literature review. In P. Buonincontri, L. Errichiello, R. Micera, & G. Del Chiappa (Eds.), Tourism, Hospitality and Culture 4.0: shifting towards the metaverse (pp. 75-96). New York: McGraw-Hill Education.