This talk includes a roadmap for the future of AI.  The 2020-2021 pandemic is accelerating the digital (information technologies) transformation of society, including online working, learning, playing and belonging.  The future of AI will bring even greater acceleration and transformations.  Service science predicts that in this transformation of business and society that competing for collaborators will increasingly shape outcomes.  A decade-based (2020-2080) view of IT, AI, society, and service science is provided. This talk was part of the MITSC 2021 conference https://lnu.se/en/meet-linnaeus-university/current/events/2021/mitsc-2021/ 

Jim Spohrer was most recently director of IBM’s open source Artificial Intelligence developer ecosystem effort. He led IBM Global University Programs, co-founded Almaden Service Research, and was CTO Venture Capital Group. After his MIT BS in Physics, he developed speech recognition systems at Verbex (Exxon) before receiving his Yale PhD in Computer Science/AI. In the 1990’s, he attained Apple Computers’ Distinguished Engineer Scientist and Technologist role for next generation learning platforms. With over ninety publications and nine patents, he received the Gummesson Service Research award, Vargo and Lusch Service-Dominant Logic award, Daniel Berg Service Systems award, and a PICMET Fellow for advancing service science.